Job Description
DESCRIPTION
At Amazon, our mission is to be Earth's most customer-centric company. The Amazon Customer Service UX Studio is pivotal in achieving this objective by defining a user experience (UX) that enhances our ability to comprehend and serve our customers and associates effectively. We are seeking a UX Designer to collaborate with us in reimagining our customer service experience. Our products are utilized by both customers and associates globally. As a UX Designer, you will be responsible for designing innovative experiences that synthesize customer insights into actionable recommendations.
You possess strong user interface design skills and a profound understanding of customer needs. You can focus on comprehensive initiatives while simultaneously identifying and addressing critical details. As a systems-oriented thinker, you excel at solving ambiguous and multifaceted problems, simplifying intricate technical challenges in elegant ways.
This role demands both strategic thinking and persuasive storytelling abilities. You will utilize data-driven decision-making and influence stakeholders throughout the organization. Your capacity to synthesize complex business requirements into clear design narratives will be instrumental in fostering alignment and driving transformative change. Success in this position requires both creative problem-solving and strategic communication to effect meaningful improvements to the customer and associate experience. You should be an avid learner who is comfortable exploring the latest advancements in machine learning and artificial intelligence (AI) capabilities for your solutions. You will develop best-in-class experiences—encompassing user interface designs, user flows, interaction models, and lightweight prototypes—within a dynamic and entrepreneurial environment. Collaborating closely with product management, engineering, and the UX team, you will guide projects from conceptual stages to launch. You are a pragmatic designer who can translate intricate data into actionable insights and communicate the experience direction to senior leadership.
Key job responsibilities
- Lead end-to-end design
- Work with a fast-moving team to define intuitive, clean user experiences
- Develop and validate solutions through user research and iterative testing
- Build compelling narratives that connect customer insights to business opportunities
- Partner with product, engineering, and research teams to deliver impactful solutions
- Lead design reviews and workshops to align stakeholders and drive decisions
A day in the life
As a UX Designer for Amazon Customer Service, you will design interfaces that utilize the most advanced machine learning and AI capabilities to solve problems and enhance the experiences of associates and customers. You will develop exceptional UX, encompassing user interface designs, user flows, interaction models, and lightweight prototypes, within a dynamic and entrepreneurial environment. Collaborating closely with product management, engineering, and the UX team, you will guide projects from initial concepts to launch.
About the team
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
BASIC QUALIFICATIONS
- 5+ years of design experience
- 3+ years of delivering design solutions as a UX designer or interaction designer experience
- Have an available online portfolio
- Experience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)
Job Tags
Full time, Temporary work, Seasonal work,