Job Description

Telephone Service Representative (TSR) Work-from-home positions.

(For more information, also see

**The candidate must reside in Kentucky.

$23.42/hr. full-time, 40 hours a week (and with a premium pay program enabling you to earn up to $32.84/hr.) Full health insurance and IRA.

We are looking for experienced call center/answering service agents (sometimes called Telephone Service Representatives or TSRs) who want to work from home for a great company and who will stay with us long-term.

Who are we? We are, statistically, the highest quality telephone answering service in America. We’ve been in business for 40 years under a single owner and our headquarters are in Bend, Oregon.

This is not a sales position, our TSRs process incoming calls only.

Candidates for these positions must reside in Tennessee. We are hiring individuals who are customer-centric and detail-oriented; with solid typing skills and who are strong linguistically (verbal and written). An empathetic yet confident comportment is also an essential attribute.

Our training is thorough and the “people” skills that you’ll learn will prove valuable for the rest of your lifetime.

Age is no barrier. Full paid training is provided.

Because of the nature of our 24/7/365 business, with heavy call traffic on weekends, expect to work both Saturdays and Sundays, along with three sequential days during the week.

Job Description:

You will be processing incoming calls for various businesses that are located throughout the United States. The TSR’s task is to take messages accurately and efficiently, and then deliver that information to our clients per their individual message-relay protocols. The Centratel TSR utilizes a specialized telephone system specifically designed for answering services.

The clients we serve include service businesses (whose personnel are in the field and away from their business phones); medical and veterinary offices that receive emergency patient calls during and after normal business hours, property management companies, heating and air conditioning firms, funeral homes, hi-tech operations, etc.

Job Requirements:

• Experienced call-center/answering service agents only.
• Per our typing test, type a minimum of 40 WPM.
• Absolutely drug-free . An initial monitored professional drug screening and subsequent intensive random/unannounced tightly-monitored drug tests will be conducted.
• Understand basic internet navigation; messaging tools.
• Excellent oral and written communication skills.
• Adept at actively listening; can communicate efficiently.
• Empathetic and personable, yet professional demeanor.
• Reliable, dependable and customer-centric. Focused.
• Disciplined and resourceful, personable.
• Receptive to coaching feedback through regular one-on-one online meetings with supervisors and quality specialists.
• Able to train remotely via self-guided classroom programs.
• Can troubleshoot very basic internet connection challenges guided by our experienced and always-available tech team.
• Attend paid (virtual) monthly meetings.

Physical Requirements:

• Must have a secured separate workspace free of distractions and extraneous noise, for HIPAA compliance requirements.
• Up-to-date computer with Windows 10 Pro or higher operating system (Mac & Chromebooks are not supported) with 20 GB of hard space available, dual monitors with one at least 23" or higher, standard Keyboard, and webcam with microphone.
• Provide a reliable high-speed (minimum 100mbps) broadband internet connection. No satellite connections.
• Reliable landline or Voice-over-Internet Protocol (VoIP) service. Must have a mobile phone with unlimited minutes for a backup source.

Wages and Benefits:

Starting wage is $23.42 per hour with quick escalation, keyed to performance, to $23.42-$32.84 per hour. To meet the highest performance criteria typically takes 30-60 days. (Most of our trained TSRs earn at the $30.46-$32.84 per hour level).

• Full time: 40 hours per week.
• Overtime available at 1 1/2 times hourly wage.
• Retirement plan with a 3% match, after 90 days.
• Fully paid health insurance, after 90 days. (Note: If you choose not to use our group health insurance, we will add $200 per month to your compensation).
• Set schedules (per seniority-based bidding process).

*Please ensure your resume has your current contact information.

** Please no phone calls to check on application status.

Job Type: Full-time.

Benefits:

• 401(k) matching.
• Health insurance.
• Paid time off.
• Vision insurance.

Application Question(s):

• We are in search of an answering service or call center representative with a minimum of three years of remote experience. The primary role involves handling, verifying, and processing over 250 calls per shift while consistently meeting monthly quality assurance metrics. Does your resume showcase this experience?
• List the internet download speed and the equipment you have, as listed in the equipment requirements for this position. (Please do not cut and paste from the job post).

Education:

• High school or equivalent (Required).

Experience:

• Remote Telephone Service Representative (in a call center): 3 years (Required).

Location:

• Kentucky (Required).

Shift availability:

• Day Shift (Required).
• Night Shift (Required).
• Overnight Shift (Required).

Work Location: Remote.

Founded in 1984 by Sam Carpenter, we’ve been delivering superb quality call-capture and message dispatch with select business specialties for over 38 years. We aim to continue to provide the statistically highest quality telephone answering service in the United States.

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