Interim Executive Director Experience & Design Job at Confidential, Australia

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  • Confidential
  • Australia

Job Description

Interim Executive Director Experience & Design

About the Company

Well-established government department

Industry
Government Administration

Type
Government Agency

Founded
1901

Employees
5001-10,000

About the Role

The Company is seeking an Interim Executive Director for Experience and Design to lead the transformation of customer experience and drive customer-centric change. The successful candidate will be responsible for setting the vision for the customer journey strategy, with a focus on seamless channel shift and end-to-end product design. This role involves leading the development of customer and employee journey maps, overseeing the design and execution of cross-channel initiatives, and ensuring sustainable front-line service provision that maximizes value for the customer. Strong leadership and management of cross-functional teams are essential to deliver product improvements that are aligned with business priorities. Applicants for the Interim Executive Director for Experience and Design role at the company should have a proven ability to deliver employee-centric product services and be adept at communication, negotiation, and leadership. The role requires a candidate who is adaptable to change, proactive in learning and development, and capable of challenging established practices to explore business improvement opportunities. A strategic mindset and the ability to guide teams through challenging situations are also key attributes for this position. The ideal candidate will be dedicated to creating innovative and sustainable solutions that enhance the quality of life for the community.

Travel Percent
Less than 10%

Functions

  • CEO/President
  • Non-Profit Management
  • Design
  • Operations
  • Strategy

Job Tags

Contract work, Shift work,

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