Patient Advocate Job at UCLA Health, Santa Monica, CA

L04vVGx6Njl5Qjdmb0NEd3UrM3ZlVmpvakE9PQ==
  • UCLA Health
  • Santa Monica, CA

Job Description

Description The Patient Advocate supports and assists patients and families across the UCLA Health System. Listens with empathy and caring, then researches, problems solves and advocates, ensuring that patients are assured that their concerns are addressed. When handling volatile, sensitive or politically charged situations, the Patient Advocate exercises judgment, diplomacy and an in-depth understanding of the organizational structure and dynamics to ensure that appropriate individuals are involved. Utilizes strong negotiation, facilitation, written and oral communication skills to ensure that patients/families are provided with the best possible response and solution to their complaints. Assesses complaints/grievances and then prepares them for review by committees including medical staff, Risk Management, Quality/Safety, and Hospital Administration. Uses limit setting and behavioral redirection skills when necessary to ensure that behavior of patients or families do not violate rights of other patients or staff. Assists clinical managers and physicians in developing patient behavioral contracts or in separating patients from a clinical practice. Salary Range: $26.10-49.38/hour Qualifications + Strong negotiation, facilitation, written and oral communication, and cultural awareness skills + Superior organizational skills to oversee multiple simultaneous cases and with varying and rolling deadlines + Ability to be highly flexible in an environment where goals and priorities change frequently + Ability to compose detailed written and verbal responses to patient concerns with the highest degree of grammatical accuracy, sentence syntax, and content accuracy + Excellent interpersonal and collaboration skills sufficient to develop and maintain successful partnerships with colleagues at all levels of the organization. + Competent in Microsoft Word, Excel, and PowerPoint. + Highly service-oriented attitude and proven flexibility + 2 years minimum customer interfacing highly preferred + Demonstrated success working collaboratively with administrators, directors, physicians, clinicians, patients and staff + Demonstrated ability to independently establish goals, and priorities + Demonstrated skill at de-escalating and diffusing challenging situations. UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

Job Tags

Flexible hours,

Similar Jobs

Creating Positive Futures

Full-Time: Academic, ADHD & Executive Function Coach Job at Creating Positive Futures

 ...About us We are an Academic & ADHD coaching practice that was founded in 2013 to help teens and young adults earn better grades...  ...experience in one or more of the following areas Academic, ADHD, or Executive Function Coaching Special Education or School Counseling... 

Blind Squirrel Games

Human Resources Generalist Job at Blind Squirrel Games

 ...prioritize an inquisitive, proactive, and collaborative work environment for all our Squirrels. BSG is growing and adding a Human Resource Generalist with global experience to join our dynamic team at the studio. In this role, you will play a key role in supporting... 

Staples

Warehouse Order Picker Full Time 2nd Shift Job at Staples

 ...Supply Chain Team and deliver essential products to our customers.**What you'll be doing:**As a warehouse associate you may work in one of the following five areas:Order Picker: You will pick and prepare customer orders accurately and timely to meet daily production... 

Tucson Medical Center

OB-GYN Exciting Opportunity Job at Tucson Medical Center

 ...opened its doors in the spring of 2024, is set to expand its services with the commencement of LDRP (Labor, Delivery, Recovery, and Postpartum) offerings, starting January 2025. We are currently seeking an OB/GYN to assist with call coverage. We offer a call... 

Fairview Hospital / Cleveland Clinic

Locum OB/GYN Surgeon - Inpatient & Outpatient ($220-$280/Hour) Job at Fairview Hospital / Cleveland Clinic

 ...Qualifications include MD with OB/GYN board certification and a valid license or eligibility for expedited licensure. Skills required are expertise in prenatal and postpartum care, strong surgical abilities, and excellent communication skills to ensure patient-centered care....