Job Description

Ideal candidate for the Operations Administrator:
Compliance & Operations Manager Behavioral Health Services sector

Background & Education

• Degree: Bachelor's in business administration (master's in healthcare administration preferred)
• Certifications: CARF Accreditation Training, Certified Compliance, Ethics
• Professional (CCEP) a plus

Experience:

• 3+ years in a leadership role within a behavioral health or healthcare setting
• 3+ years in compliance, licensing, and regulatory oversight
• Familiar with CMH (Community Mental Health) systems and documentation
• Experience managing audits, corrective action plans, and policy development

Key Skills

• Leadership & Mentorship: Proven ability to coach and develop teams, especially Operations Associates
• Compliance Expertise: Deep understanding of licensing, CARF standards, and CMH requirements
• Communication: Skilled in liaising with guardians, vendors, support coordinators, and internal teams
• Documentation Oversight: Experienced in managing IPOS, Behavior Plans, Crisis Plans, and incident reporting
• Training Coordination: Manages refresher training schedules (CPI, CPR, TB, Rights)
• HR Oversight: Familiar with compensation planning, background checks, and onboarding processes

Personality Traits

• Detail-Oriented: Catches compliance gaps before they become issues
• Ethical & Professional: Holds self and others to high standards of care and conduct
• Flexible: Willing to work evenings/weekends as needed
• Collaborative: Builds strong relationships across departments and with external partners
• Proactive: Anticipates challenges and implements solutions before problems arise. Technology: Tools
• Proficient in internal communication platforms (e.g., FIN)
• Comfortable with digital documentation systems and audit tools
• Familiar with HR and training software

Motivations

• Passionate about improving care standards for vulnerable populations
• Driven by the opportunity to shape policies and ensure ethical practices
• Enjoys mentoring and building high-performing teams

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