Job Description

Job Title: Hub/Service Center Manager (Last Mile Logistics)

Locations: Kent, WA 98032

Term: Perm / FTE

Salary: $60,000 to $80,000 per year

Industry: Transportation, Logistics, Supply Chain and Storage

Company Overview:

We are a rapidly growing logistics provider delivering innovative last-mile solutions. We are seeking a driven and experienced Hub/Service Center Manager to lead our operations at a key last-mile facility. This role combines oversight of both the hub's sortation operations and the service center's delivery execution to ensure performance excellence, operational efficiency, and superior customer service.

Job Summary:

The Hub/Service Center Manager is responsible for managing the end-to-end operations of a last-mile logistics facility, including hub sort operations, inbound and outbound parcel flow, and last-mile delivery execution. This leader will be accountable for achieving daily KPIs in production, efficiency, cost control, and sort accuracy while ensuring safe, timely, and reliable deliveries. The role demands a hands-on leader with strong operational acumen and team leadership experience in a high-volume logistics environment.

Responsibilities:

Hub Operations :

• Oversee all aspects of hub sortation, including package receiving, scanning, sorting, staging, and dispatching.
• Ensure daily KPI targets are met across key areas: production throughput, sort accuracy, labor efficiency, and cost control.
• Manage staffing, workflow planning, and resource allocation to support high-volume parcel movement.
• Maintain high standards for safety, process compliance, and operational discipline across all warehouse functions.

Service Center Operations :

• Lead last mile delivery operations including route planning, dispatching, driver performance, and on-time delivery.
• Optimize delivery routes for efficiency and service quality.
• Supervise driver and support staff to ensure execution against delivery timelines and customer expectations.
• Troubleshoot delivery delays or escalations, ensuring effective and timely resolution.

Cross-functional Leadership :

• Monitor operational data and reports to identify trends and drive continuous improvement.
• Collaborate with regional logistics, HR, customer service, and finance teams to align local operations with broader company goals.
• Recruit, train, and coach hub and service center teams to build a high-performing culture.
• Ensure compliance with DOT, OSHA, and all relevant regulatory and safety guidelines.

Requirements:

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field (preferred).
• 3+ years of experience managing last mile logistics, parcel hub, or service center operations.
• Proven ability to lead high-performing teams in a fast-paced, deadline-driven environment.
• Strong understanding of logistics KPIs and experience managing metrics.
• Proficiency in logistics, routing, and warehouse management software.
• Excellent leadership, organizational, and problem-solving skills.
• Ability to lead both strategic planning and hands-on execution.

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