IT Help Desk Technician (Monday-Friday) Job at Red Cup IT, Inc., Remote

LzluVG5EZXh3aHJjb2lYeXVlWHRmVlRvakE9PQ==
  • Red Cup IT, Inc.
  • Remote

Job Description

Job Overview

Provide first-level technical support and assistance to end users during regular business hours, Monday through Friday. Resolve hardware, software, and network issues promptly to ensure smooth IT operations and high user satisfaction.

Key Responsibilities

  • Respond to IT support requests via phone, email, and ticketing system during Monday to Friday business hours, typically 8 AM to 5 PM or 9 AM to 6 PM.
  • Troubleshoot and resolve desktop, laptop, printer, mobile device, and software issues.
  • Manage user accounts and access permissions using Active Directory or similar tools.
  • Assist with hardware setups, software installations, and basic network troubleshooting.
  • Document user problems, resolutions, and follow up to ensure issue closure.
  • Collaborate with IT teams to escalate and resolve complex issues.
  • Maintain IT asset inventory and contribute to knowledge base resources.
  • Provide excellent customer service with clear communication.

Requirements

  • 3+ years of experience in IT help desk or support roles.
  • Familiarity with Windows and macOS environments.
  • Strong problem-solving and communication skills.
  • Ability to work Monday-Friday during business hours (e.g., 8:30 AM to 5 PM).
  • Experience with Active Directory, ticketing systems, and basic networking.

Job Tags

Remote job, Monday to Friday,

Similar Jobs

Yale New Haven Health

Supervisor- Public Safety Job at Yale New Haven Health

 ...what we do, as individuals and professionals, every day. Interacts and maintains a positive attitude at all times. Supervises public safety officers and reports to the manager for any coaching or corrective actions that officers may need. Performs performance reviews... 

Perrigo Company plc

Validation Engineer Job at Perrigo Company plc

 ...we evolve to win in self-care. The Validation Engineer performs equipment, process & cleaning...  ...test data to determine whether systems or processes have met validation criteria...  ...in both internal and external audits. Computer literacy is required. Some travel is required... 

Staley Electric

Apprentice Electrician Job at Staley Electric

 ...APPRENTICE ELECTRICIAN Staley Electric is an award-winning electrical service company and has been serving Arkansas residents and businesses...  ...and ensuring safety in all we do Electrical experience in commercial and/or retail environments (1st or 2nd-year apprentice... 

Challenger Sports

Line Cook at All American Indoor Sports Job at Challenger Sports

 ...POSITION OVERVIEWAt All American Indoor Sports, a Kitchen Team member works in a fast paced, up-beat environment to deliver on our commitment to high quality hospitality. A Kitchen Team member will prepare food for guests in accordance with the highest standards... 

ScionHealth

Seasonal Registered Nurse, RN - Day Shift Job at ScionHealth

 ...critically ill and medically complex patients. As a Registered Nurse/RN you will: Provide planning and delivery of direct and...  ...: Acute care Hospital Long term care Standard shift: Day shift Night shift Work Location : ~ One location...