Job Description

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Job Responsibilities:

• Provide day-to-day support to the Crew Member Services Operations
• Advise Crew Members on a wide range of HR policies, procedures, processes, and systems across all functional areas to deliver accurate and timely responses to customer contacts
• Intake Crew Member Services cases via calls, emails, web forms, paper mail, and walk-in contacts while maintaining up-to-date and thorough notes using a case management system

• Meet established Service Level Agreements and Key Performance Metrics including:
  • Abandon call rate, call answer speed, customer satisfaction rate, and closed contacts

• Other responsibilities as assigned by Crew Member Services Lead
• May be required to have weekend, evening, and/or holiday availability to support business needs

Qualifications:

Education: High School Diploma / GED or equivalent required. Bachelor's degree in Human Resources, Business Administration, or related field preferred.

Experience: A minimum of 1 year of Human Resources experience is preferred. A minimum of 2 years of experience with Shared Services, Call Centers, or People Operations is preferred.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @ fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Careers Site at to verify the posting.

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