Job Description
Job Description
JOB TITLE:
Linen Distribution Manager
DATE: August 8, 2019
REPORTS TO: Corporate Linen Distribution Manager
Regional Area Manager
SUPERVISES: Linen Distribution Technicians
Delivery Drivers
PRIMARY JOB FUNCTION The primary purpose of the Linen Distribution Manager position is to lead the utilization of linen in a health care facility. This includes supervising linen technicians responsible for the distribution and collection of linen, and ensuring customer needs are met through inventory analysis, quality control, and cost management.
DUTIES AND RESPONSIBILITIES - In accordance with Crown Standard Operating Procedures (SOPs,) lead the day-to-day activities of the linen distribution department including:
- Onboarding, training, and coaching of employees;
- Ensuring staffing meets the needs of the customer;
- Seeking out opportunities to improve utilization of linen.
- Coordinating with plant, fleet, and service personnel to ensure high-quality products are served to the customer in an efficient manner.
- Act as the primary representative of Crown during customer interactions.
- Receive both positive and negative feedback regarding personnel, product quality, and service levels;
- Follow-up with customers with a resolution after a concern is documented;
- Propose new business opportunities to increase Crown's presence in the facility.
- Maintain accurate and appropriate inventory levels. Tools used for this function include:
- Internal inventory tracking software;
- Hand-counts of physical inventory levels;
- Routine audits of distribution points throughout the facility.
- Seek collaboration and/or assistance from senior managers at Crown when needed to resolve any issues.
- Must keep exceptional records regarding customer contacts, customer service issues, and details of resolution.
OTHER FUNCTIONS AND RESPONSIBILITIES - Any other duties as assigned or deemed necessary.
- Must be willing and able to work with both clean and soiled linen in accordance with Crown policies and procedures.
Q UALIFICATIONS - 3+ years outside management experience
- Exceptional professional presence
- Exceptional problem-solving skills to resolve both customer and employee issues
- Proficiency in Microsoft Office products
- Comfortable in a team-based environment
- Bachelor's degree preferred
INTERPERSONAL SKILLS The incumbent must consistently display a positive company outlook and an energetic style. Effectively managing a diverse team is essential to the success of the position.
The manager must be comfortable working directly with upper management and/or ownership on development of relationships with the customer. Additionally, they must be comfortable working with all levels of the healthcare organization.
DECISION MAKING ACCOUNTABILITY This position decision-making influence includes, but is not limited to:
- Employees' work schedules;
- Quantities and schedule of linen to be delivered to the customer.
REQUIRED LICENSES/CERTIFICATIONS - Must have a valid Driver's License.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT - The Distribution Manager position is a "working manager" position. The incumbent can expect to:
- Walk 3-5 miles per day at the healthcare facility;
- Load/unload linen from transportation devices by reaching, bending, and lifting;
- Push/pull linen transportation devices that weigh in excess of 500 pounds;
- Encounter, and be expected to safely handle, soiled healthcare textiles;
- Spend 30-90 minutes per day in an office focusing on data entry, documentation, and other administrative responsibilities;
- Be "on-call" 24/7. Healthcare facilities operate 24 hours per day, 7 days per week. While the linen distribution team may not offer coverage every hour, the Linen Distribution Manager may field calls at any time. Flexibility is essential during times of peak demand, inclement weather, etc.
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