Data Analyst (IVR/Chatbot) Job at Precision Technologies Corp, North Carolina

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  • Precision Technologies Corp
  • North Carolina

Job Description

Job Title Data Analyst (IVR/Chatbot)

Location : Charlotte NC 28273

Duration (in months) 7 months

Project Details:

Position will be supporting the Conversational IVR/Chatbot initiative.

Must Have Skills:

  • Experience supporting projects/analyzing data related to an IVR or Chatbot.
  • Experience with Power BI and Tableau for data visualization.
  • Proven experience tracking data sources, pulling relevant data needed, and building dashboards/reports to tell the story of the data captured.
  • Experience with relational databases and knowledge of query tools and/or statistical software.
  • SQL experience as well as Python Programming Language (Pandas).
  • Strong analytical and organizational skills also essential.

Nice to Have:

  • Telecom Industry Experience or previous Charter experience

Day to Day Responsibilities:

  • Performs data collection, analysis, validation and reporting.
  • Designs, tests, and documents processes, SQL queries, and stored procedures.
  • Extracts and analyzes data from various sources, including databases, manual files, and external websites.
  • Responds to data inquiries from various groups within an organization.
  • Creates and publishes regularly scheduled and ad hoc reports.
  • Documents reporting requirements and processes and validates data components as required

Job Tags

Full time, Contract work, Part time, Seasonal work,

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