Job Description

Job Title Data Analyst (IVR/Chatbot)

Location : Charlotte NC 28273

Duration (in months) 7 months

Project Details:

Position will be supporting the Conversational IVR/Chatbot initiative.

Must Have Skills:

• Experience supporting projects/analyzing data related to an IVR or Chatbot.
• Experience with Power BI and Tableau for data visualization.
• Proven experience tracking data sources, pulling relevant data needed, and building dashboards/reports to tell the story of the data captured.
• Experience with relational databases and knowledge of query tools and/or statistical software.
• SQL experience as well as Python Programming Language (Pandas).
• Strong analytical and organizational skills also essential.

Nice to Have:

• Telecom Industry Experience or previous Charter experience

Day to Day Responsibilities:

• Performs data collection, analysis, validation and reporting.
• Designs, tests, and documents processes, SQL queries, and stored procedures.
• Extracts and analyzes data from various sources, including databases, manual files, and external websites.
• Responds to data inquiries from various groups within an organization.
• Creates and publishes regularly scheduled and ad hoc reports.
• Documents reporting requirements and processes and validates data components as required

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