Job Description

The Customer Service Representative will take customer orders via phone, email and fax, scan/file the daily orders, and assist with daily reporting. This person will be personable and positive, with great time management and organizational skills. This position requires someone who can work a flexible schedule that may range Monday – Friday, 6:30a-2:30pm.

Key Duties and Responsibilities:

• Prepare and submit customer purchase orders as sales orders into Microsoft Dynamics NAV or through Dynamics eShop.
• Generate return authorizations, and credit explanations at the direction of Invoice manager.
• Ensure all items are invoiced with proper quantities and prices to customers.
• Monitor customer shorts and communicate with customers.
• Assist in day-to-day operations of all order processing.
• Schedule pickup/outgoing orders and LTL’s for orders that arrive during shift.
• Schedule delivery appointments for orders that arrive during shift.
• Fill out and organize daily SQF documentation and shipping reports.
• Resolve issues for customer orders in a timely manner.
• Follow up with warehouse to make sure orders go out on time.
• Provide customer support via email, phone and fax when necessary.
• Solve and investigate customer issues.
• Work alongside Plant Manager, VP Operations, Sales, Customers and Vendors.
• Jump in and lend a hand when the time comes for projects, assignments, or general office needs.

Required Skills/Abilities:

• Daily communication with customers
• Positive and professional attitude towards customers and coworkers
• Able to work independently and as part of a team with little to no supervision
• Excellent MS Office knowledge
• Outstanding organizational and time management skills
• Familiarity with office gadgets and applications (i.e. Calendars and copy machines)
• Excellent verbal and written communication skills
• Discretion and confidentiality

Salary Range : $50,000 - 60,000

Benefits at Wonder Meats : We’re proud to take care of our team with affordable and meaningful benefits. Enjoy medical coverage for just $10 per month, plus dental and vision insurance. We also offer supplemental life insurance, critical illness and accident coverage, paid vacation and sick time, and a retirement plan with company match. Beyond the benefits, you’ll be part of a family-owned, start-up like culture where collaboration, growth, and people come first.

Job Tags

Full time, Flexible hours, Shift work, Monday to Friday,

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