B2B Customer Support Specialist -Entry Level Job at White Oak Strategies Inc, Wheeling, WV

ODl6WG56Mjh6Um5jb3lYMXUrRHFmMXp1akE9PQ==
  • White Oak Strategies Inc
  • Wheeling, WV

Job Description

White Oak Strategies is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join our sales team as an Entry Level B2B Customer Support Specialist.

Responsibilities: 

  • Interact with current and prospective business customers in a professional and friendly manner, addressing inquiries, providing information about our clients products/services, and offering assistance to ensure their needs are met.
  • Facilitate sales presentations to customers with the goal of enrolling them in our clients available services. 
  • Troubleshoot and resolve customer issues, concerns, or challenges promptly, escalating complex problems to appropriate team members when necessary.
  • Develop a deep understanding of our products and services to effectively communicate their features and benefits to clients, aiding in upselling and cross-selling opportunities.
  • Maintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM system.
  • Collaborate with the sales team to identify opportunities for upselling and cross-selling based on client interactions and needs.

Qualifications and Skills:

  • Previous experience in customer support, client management, or a related field is preferred.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Strong problem-solving abilities with a customer-centric approach.
  • Proficiency in using CRM software and other relevant tools.
  • Detail-oriented with excellent organizational skills.
  • Ability to work collaboratively in a fast-paced, team-oriented environment.
  • Empathetic and patient demeanor when dealing with client inquiries and concerns.

Education:

  • High school diploma or equivalent; Bachelor's degree preferred.

#Li-Onsite

Job Tags

Full time,

Similar Jobs

Olomana Loomis ISC

Marketing Coordinator Job at Olomana Loomis ISC

 ...branding, and communications firm, serving businesses, nonprofit organizations, government agencies, industry associations, and political campaigns. We specialize in helping brands achieve exceptional results, and we are looking for someone to join our team and grow with... 

Collaborative Psychology Group, APC

Psychiatric Nurse Practitioner Job at Collaborative Psychology Group, APC

We are seeking a long term committed Psychiatric Nurse Practitioner to become a part of our team! You will focus on providing high quality psychiatric medication patient care as part of a team. One who is able to work in office as well as via tele-health. To reduce onboarding... 

LeadCar Toyota Hazleton

Parts Counter Person Job at LeadCar Toyota Hazleton

 ...Create accurate invoices in Dealertrack.* Receive, unpack and store parts in appropriate storage areas so they are readily...  ...satisfaction.* Must have excellent computer skills including Microsoft Office and Excel. * Must have excellent communication skills... 

Bernau Capital Partners

Human Resource Generalist Job at Bernau Capital Partners

 ...Human Resource Generalist Location: West Des Moines, Iowa Company: Arona Corporation Job Type: Full Time About Us: Bernau Capital Partners is a family of affiliated companies. We promote the value of family-owned and put everything into our businesses and people... 

OneSpaWorld

Hair Stylist Job at OneSpaWorld

 ...of each client serviced. To prescribe the appropriate regimen of hair, nail and facial products and services for each client. Educate...  ...Relevant training and certification required to be a licensed Hair Stylist with proficient skills in cutting, coloring, blow dry styling....